Ty AI User Agreement
Ty AI User Agreement
Effective Date: 23/09/2026
1. Introduction
Welcome to Ty AI Ecommerce Manager ("Ty"), an AI-powered ecommerce intelligence assistant provided by Tyack Ecommerce Solutions ("Tyack", "we", "us", or "our").
Ty is designed to help ecommerce businesses better understand their store performance by analysing available business data and providing insights, observations, trends and recommendations.
By subscribing to or using Ty, you acknowledge and agree to the terms outlined in this User Agreement.
Ty is designed to support better decision-making. It does not replace the judgement, experience or responsibility of the business owner or operator.
2. What Ty Does
Ty uses artificial intelligence technology to analyse connected ecommerce information and provide insights that may include:
- sales performance observations
- revenue and order trends
- product performance insights
- profitability observations
- customer behaviour insights
- advertising performance observations
- growth opportunities
- operational recommendations
Ty is designed to help businesses identify important patterns faster and spend less time manually reviewing reports and data.
3. Ty Is a Decision Support Tool
Ty provides information, analysis and recommendations to assist business owners and ecommerce professionals.
Ty does not:
- make business decisions on behalf of customers
- automatically change pricing, advertising budgets, products or store settings
- guarantee business improvements or financial outcomes
- replace professional business, financial, accounting, legal or marketing advice
All decisions made using information provided by Ty remain the responsibility of the customer.
4. AI-Generated Information
Ty uses artificial intelligence technology to generate insights and recommendations.
Customers acknowledge that AI-generated information may occasionally:
- contain errors
- misunderstand context
- interpret data incorrectly
- miss important external factors
- provide recommendations that may not be suitable for every business situation
Customers should review and validate Ty's recommendations before taking action.
Ty is designed to assist human decision-making, not replace it.
5. Accuracy of Business Data
Ty relies on information supplied through connected platforms, integrations and customer-provided inputs.
The quality of Ty's insights depends on the accuracy and completeness of the information available.
Customers are responsible for ensuring:
- connected ecommerce platforms are configured correctly
- product costs and business inputs are accurate
- advertising and analytics connections are functioning correctly
- data provided to Ty is complete and current
Incorrect or incomplete data may result in inaccurate insights.
6. Business Responsibility
Customers remain solely responsible for all business decisions, including but not limited to:
Pricing Decisions
Including:
- product pricing
- discounts
- promotions
- margin decisions
Marketing Decisions
Including:
- advertising budgets
- campaign changes
- audience targeting
- promotional strategies
Inventory Decisions
Including:
- purchasing stock
- supplier decisions
- product expansion or removal
Financial Decisions
Including:
- investment decisions
- cash flow decisions
- profitability decisions
Ty may provide observations or recommendations relating to these areas, however the customer remains responsible for evaluating whether any action is appropriate.
7. No Guarantee of Results
Tyack provides Ty as an ecommerce intelligence and decision-support tool.
Tyack does not guarantee:
- increased revenue
- increased profitability
- improved conversion rates
- reduced advertising costs
- improved return on advertising spend
- business growth
- specific financial outcomes
Business results depend on many factors, including market conditions, competition, customer behaviour, pricing, product quality, operational execution and decisions made by the business.
8. Financial and Profitability Insights
Ty may provide observations relating to:
- revenue
- margins
- contribution
- profitability
- advertising efficiency
- product performance
These insights are generated from available data and should not be considered professional financial advice.
Customers should consider their own financial circumstances and seek independent advice where appropriate before making significant financial decisions.
9. Advertising Recommendations
Ty may analyse advertising-related information and provide observations regarding:
- campaign performance
- spend efficiency
- conversion trends
- advertising opportunities
Advertising recommendations should be reviewed before making changes to live campaigns.
Ty does not control advertising platforms and cannot guarantee advertising performance.
10. Third-Party Platforms and Integrations
Ty may connect with third-party platforms including ecommerce, advertising, analytics and productivity platforms.
Tyack is not responsible for:
- third-party platform outages
- API changes
- incorrect third-party data
- platform limitations
- account restrictions imposed by third parties
The availability and accuracy of certain Ty features may depend on these external services.
11. Data Privacy and Security
Tyack takes reasonable steps to protect customer information.
Customers acknowledge that:
- Ty requires access to certain business information to provide its services
- data is used to generate ecommerce insights and reports
- customers should only connect accounts they are authorised to access
Customers remain responsible for ensuring they have appropriate permissions to provide access to connected accounts.
12. Confidential Business Information
Ty is designed to analyse confidential ecommerce information including, where applicable:
- sales data
- product performance
- profitability information
- advertising performance
- business targets
Tyack does not use customer business information to publicly disclose, market or share individual customer performance information without permission.
13. Limitation of Liability
To the maximum extent permitted by law, Tyack Ecommerce Solutions is not responsible for losses, damages or business outcomes resulting from:
- reliance on AI-generated insights
- decisions made using Ty recommendations
- inaccurate customer data
- incorrect business inputs
- third-party platform issues
- changes made by the customer based on Ty information
Customers acknowledge that Ty provides guidance and analysis only.
14. Customer Acknowledgement
By subscribing to Ty, you acknowledge that:
✓ Ty provides AI-generated ecommerce insights and recommendations
✓ AI-generated information should be reviewed before action is taken
✓ You remain responsible for your own business decisions
✓ Business outcomes depend on many factors outside Ty's control
✓ Ty is designed to support decision-making, not replace human judgement
15. Changes to This Agreement
Tyack may update this User Agreement from time to time to reflect changes to Ty, technology, services or legal requirements.
The latest version will always be available at:
https://www.tyack.com.au/pages/ty-ai-user-agreement
16. Contact
If you have questions about Ty or this User Agreement, please contact:
Tyack Ecommerce Solutions
Website: https://www.tyack.com.au
Email: contact@tyack.com.au
Acceptance
By purchasing or using Ty AI Ecommerce Manager, you confirm that you have read, understood and agreed to this User Agreement.