Refund policy

We have a 30-day return policy/100% satisfaction guarantee policy, which means you have 30 days after receiving your online store to request a return.

To be eligible for a return, your item must be in the same condition that you received it with all associated assets sent back to sender.

To start a return, you can contact us at contact@tyackecommsolutions.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@tyackecommsolutions.com.au.

Damages and issues
Please inspect your online store upon handover and contact us if there are any issues, or even if you just want to add or make any changes! We are here to help.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to ensure your online store is as you had expected. We are happy to exchange and swap over any products you want to sell.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.