Ty AI Ecommerce Manager — Data & Privacy Notice
Ty AI Ecommerce Manager — Data & Privacy Notice
Ty AI Ecommerce Manager — Data & Privacy Notice
Effective Date: 23/09/2026
This section explains how Ty AI Ecommerce Manager ("Ty", "we", "us", or "our") handles information provided by customers when using the Ty service.
Ty is designed to help ecommerce businesses analyse their store performance by processing connected business information and generating AI-powered insights, observations and recommendations.
1. Information Ty May Access
To provide ecommerce intelligence services, Ty may process information from connected platforms and customer-provided inputs.
This may include:
Ecommerce Store Data
Including:
- orders
- products
- customers
- transactions
- refunds
- discounts
- shipping information
- tax information
- product costs where provided
- sales performance data
Advertising and Marketing Data
Where connected, Ty may process information relating to:
- advertising spend
- campaign performance
- conversions
- clicks and impressions
- return on advertising spend (ROAS)
- customer acquisition metrics
Business Inputs
Customers may provide additional business information including:
- revenue targets
- profitability targets
- advertising budgets
- cost assumptions
- business goals
- reporting preferences
Connected Platform Access
Ty may request access to connected ecommerce, advertising or analytics platforms to retrieve information required to generate reports. Customers may disconnect these integrations at any time. Ty only accesses information required to provide the subscribed service.
2. Why Ty Uses This Information
Ty processes this information to:
- analyse ecommerce performance
- identify trends and opportunities
- generate daily, weekly and monthly reports
- identify potential risks or areas requiring attention
- provide recommendations to help businesses make informed decisions
- improve the functionality and reliability of the Ty service
Ty only processes information necessary to provide the requested service.
3. AI Processing
Ty uses artificial intelligence technology to analyse available business information and generate insights.
Customers acknowledge that:
- AI systems process information to create responses and recommendations
- AI-generated outputs may vary depending on the information available
- AI outputs should be reviewed before business decisions are made
Ty does not independently make decisions or take actions on behalf of customers.
4. Customer Data Ownership
Customers retain ownership of their business information.
Ty does not claim ownership of:
- sales data
- product information
- customer information
- business performance information
- financial information provided by customers
Customers grant Tyack Ecommerce Solutions permission to process this information only for the purpose of providing the Ty service.
5. Confidentiality of Business Information
Ty understands that ecommerce businesses may consider information such as sales, profitability, advertising performance and customer behaviour commercially sensitive.
Tyack treats customer business information as confidential and does not publicly share individual customer data.
Examples of confidential information include:
- revenue performance
- profit margins
- advertising results
- product performance
- business targets
Tyack will not publish or disclose customer-specific business performance information without permission, except where required by law.
6. Third-Party Services
Ty may rely on third-party technology providers to deliver parts of the service.
These may include:
- ecommerce platforms
- advertising platforms
- analytics providers
- cloud infrastructure providers
- artificial intelligence service providers
Customers acknowledge that information may be processed through these services where required to provide Ty functionality.
Tyack takes reasonable steps to work with reputable service providers and protect customer information.
7. AI Provider Processing
Ty uses artificial intelligence technology to generate ecommerce insights.
Where AI processing services are used:
- information may be transmitted securely to AI service providers for processing
- data is used only to provide the requested Ty functionality
- customers should avoid providing information they are not authorised to share
Customers remain responsible for ensuring they have appropriate permissions to connect their business accounts and data sources.
8. Data Security
Tyack takes reasonable steps to protect customer information from unauthorised access, disclosure or misuse.
However, no internet-based service can guarantee absolute security.
Customers are responsible for:
- maintaining secure account credentials
- using appropriate access permissions
- removing access where accounts are no longer authorised
9. Data Retention
Tyack may retain information for as long as reasonably necessary to:
- provide the Ty service
- maintain reporting history
- support customer accounts
- comply with legal obligations
- resolve disputes
Customers may request information regarding their stored data or request deletion where applicable.
10. Customer Responsibilities
Customers are responsible for ensuring:
- they have permission to provide connected data
- information supplied to Ty is accurate
- employee or third-party access is appropriately managed
- customer privacy obligations are met within their own business
Tyack does not control how customers use insights generated by Ty.
11. Your Rights
Depending on your location and applicable privacy laws, you may have rights relating to your information, including:
- requesting access to information held about you
- requesting correction of inaccurate information
- requesting deletion of information where applicable
- withdrawing access to connected platforms
Requests can be made by contacting:
Tyack Ecommerce Solutions
Website: https://www.tyack.com.au
Email: contact@tyack.com.au
12. Updates to This Notice
Tyack may update this Data & Privacy Notice as Ty evolves or as technology and legal requirements change.
The latest version will be available at:
https://www.tyack.com.au/pages/ty-ai-ecommerce-manager-data-privacy-notice